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How do I change my password?

You can either reset or change your password by access to the support page and open a ticket in our system.

How do I cancel my account?

You can access the support page and change your password or cancel your account there.

Can I change the email address of my account?

Unfortunately, it is not possible to change the email address of your account but you can always create another account.

Why was I immediately charged an amount when signing up?

It's for verification purposes. When you signup for the trial we may charge a small amount (up to $2.95) from your card to verify it is operational Trial and valid.

Can I sign up for more than one account?

No, only one account per credit card/email is allowed.

How do I change the subscription I have signed up for?

Call or email us right away and we can update your account.

Technical Problems
The video is not working, why?

If you are using an older browser, check the flash plugin to watch the video. If your problem maintains, please contact us and describe it in details.

How do I turn on/off the subtitles?

At the moment, some channels have subtitles and some do not, but you can not turn them on or off.